Registration Clerk

Mohawk Valley Health System

January 2022 - present

  • Spoke for the clinic on the phone and in person as a front contact office representative

  • Collaborated with doctors, midlevel providers, and nursing staff to maintain communication channels with patients

  • Scheduled patient appointments

  • Mediated the resolution of emergent problems affecting patient appointments, i.e., unexpected clinic closures and provider call-outs

  • Answered the general phone line, serving callers at all times during the business day

  • Documented patient phone calls in the electronic health record system, Epic


Switchboard Operator

Faxton St.-Luke’s Healthcare

May 2021 - January 2022

  • Alerted clinicians and responders during emergency clinical events and other emergent circumstances

  • Dispatched service personnel using two ticketing systems

  • Monitored the patient transportation system, communicating with transport staff while inputting transportation requests and updating statuses

  • Transported medical equipment throughout St. Luke’s Hospital when the transport department was short-staffed

  • Announced emergency codes and routine notifications over the hospital-wide loudspeaker system

Communication Representative

Bassett Healthcare Network

April 2019 - April 2021

  • Manned the in-bound call center during business hours, handling all incoming calls and performing relevant documentation tasks while maintaining quality metrics

  • Maintained alertness during after hours shifts, paging on-call doctors and submitting reports

  • Monitored emergency codes stations, paging responders for clinical events, announcing alerts over the loudspeaker, and communicating with 911 dispatchers

  • Monitored status of responders during clinical events in the hospital, documenting provider acknowledgements and calling hospital units to provide updates

  • Provided technical support to users of the MyChart app, helping people by phone to configure their devices and web browsers to access their patient information

Front Desk Technician

The Lake House

April 2016 - March 2017

  • Managed the website and social media accounts of a small business operating two hotel properties and a restaurant

  • Worked at a front desk computer desk while handling in-person contact from guests, including processing check-outs and taking customer feedback

  • Made business calls on behalf of the company regarding payment processing vendors and booking vendors such as VRBO

  • Created a new website using font-end HTML, CSS, and pre-processor workflows and a PHP-based content management system

  • Photographed properties for the websites and social media

  • Filmed cooking videos with the executive chefs