Résumé
Registration Clerk
Mohawk Valley Health System
January 2022 - present
Spoke for the clinic on the phone and in person as a front contact office representative
Collaborated with doctors, midlevel providers, and nursing staff to maintain communication channels with patients
Scheduled patient appointments
Mediated the resolution of emergent problems affecting patient appointments, i.e., unexpected clinic closures and provider call-outs
Answered the general phone line, serving callers at all times during the business day
Documented patient phone calls in the electronic health record system, Epic
Experience
Switchboard Operator
Faxton St.-Luke’s Healthcare
May 2021 - January 2022
Alerted clinicians and responders during emergency clinical events and other emergent circumstances
Dispatched service personnel using two ticketing systems
Monitored the patient transportation system, communicating with transport staff while inputting transportation requests and updating statuses
Transported medical equipment throughout St. Luke’s Hospital when the transport department was short-staffed
Announced emergency codes and routine notifications over the hospital-wide loudspeaker system
Communication Representative
Bassett Healthcare Network
April 2019 - April 2021
Manned the in-bound call center during business hours, handling all incoming calls and performing relevant documentation tasks while maintaining quality metrics
Maintained alertness during after hours shifts, paging on-call doctors and submitting reports
Monitored emergency codes stations, paging responders for clinical events, announcing alerts over the loudspeaker, and communicating with 911 dispatchers
Monitored status of responders during clinical events in the hospital, documenting provider acknowledgements and calling hospital units to provide updates
Provided technical support to users of the MyChart app, helping people by phone to configure their devices and web browsers to access their patient information
Front Desk Technician
The Lake House
April 2016 - March 2017
Managed the website and social media accounts of a small business operating two hotel properties and a restaurant
Worked at a front desk computer desk while handling in-person contact from guests, including processing check-outs and taking customer feedback
Made business calls on behalf of the company regarding payment processing vendors and booking vendors such as VRBO
Created a new website using font-end HTML, CSS, and pre-processor workflows and a PHP-based content management system
Photographed properties for the websites and social media
Filmed cooking videos with the executive chefs